Refund Policy
A Legal Disclaimer
The information on our website, social media, and printed materials is for general education only and does not replace a medical consultation. Suitability for any treatment is decided after an in person assessment by Dr. Diellza Mustafa. All medical procedures carry risks and possible side effects. These are explained during consent and you are encouraged to ask questions before proceeding. Outcomes vary from person to person and cannot be guaranteed. Treatment plans are conservative, product batches are recorded, and complication management protocols such as the use of hyaluronidase are available when clinically indicated. Images and testimonials are used with consent and are for illustration only. Brand names such as Sculptra, Teoxane, and others are trademarks of their respective owners and are referenced only to describe the products used. Your personal data is handled in line with applicable privacy law including the General Data Protection Regulation. By booking an appointment you confirm that you have read and accept the refund policy and this legal disclaimer.
Refund Policy - the basics
Payment is due on the day of service. Fees reflect clinical time, expertise, and any medical products used. Once a treatment has been performed, refunds are not offered for expected variations in outcome or a change of preference. Review visits are available within two to four weeks for assessment and fine tuning when clinically appropriate.
Please give at least 24 hours notice to cancel or move an appointment. Missed appointments or changes with less than 24 hours notice result in deposit forfeiture. Late arrivals may receive a shorter session or be asked to rebook.
Courses and packages
Pre paid packages are non transferable and non refundable once the first session has been used. Unused sessions may be reallocated to other suitable services of equal value within three months at the discretion of the clinic, or extended in the case of a documented medical reason.